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2019-07-24: M&P recognized by the NMMA with Customer Satisfaction Award, 3rd Consecutive Year

M&P recognized by the NMMA with Customer Satisfaction Award, 3rd Consecutive Year

Burnaby, BC (July 24, 2019) – M & P Mercury is proud to announce that we are a recipient of the annual Marine Industry Customer Satisfaction (CSI) Dealer Award for 2018. This award is presented to dealerships who provide excellence in customer service for the areas of Sales and/or Service, with the first awards being presented to dealers in 2016. M & P has been recognized all three years of the program to date.

The Marine Industry CSI Dealer Award honours dealerships that actively measure customer satisfaction and pursue continuous improvement to better serve the customer. The Award is derived from customer feedback as a part of the overall Marine Industry CSI Program.

“Customer Service which exceeds the expectations of our clients has been a key focus of our business since we began over sixty years ago,” said Robert Pappajohn, President of M & P Mercury. “It’s a particular honour to receive this award for the third year in a row, as it highlights our success building excellent customer experiences both at the Sales and Post-Sale/Service levels, and our team is particularly proud of that.”

In 2018, across North America, more than 155,000 customers were surveyed, and 1,340 dealers were recognized for excellence in Sales and 919 for Service. We have been presented with the CSI award for excellence in Sales and Service in 2018 for the following brands: Bayliner, Boston Whaler, Chris-Craft, MasterCraft and Sea Ray, with a total of 10 recognitions for our trailerable boat division and 3 additional recognitions for our yacht division (Sales and Service for Boston Whaler and Sales for Sea Ray).

“We look forward to another year of continued dedication to our customers and commitment to enhancing the boating lifestyle,” said Pappajohn.

If you would like more information about this topic, please call Lauren Smith at 604-260-0832, or email


About M & P Mercury: Established in 1957, M & P Mercury is Vancouver’s Premier Powerboat Dealer with three locations in total, including Burnaby, Vancouver and Nanaimo. M & P is the West Coast dealer for 12 world-renowned boat lines: Bayliner, Beneteau, Boston Whaler, Chris-Craft, Fish Rite, Hatteras, Heyday, Monte Carlo Yachts, RH, Sea Ray, Sunseeker and Striper. M & P is the marine industry’s only Five Star Certified marine dealer on the West Coast of Canada and the #1 ranked boat dealer in Canada by Boating Industry’s Top 100, #4 in all of North America. With a sixty-two year heritage, M & P strives to make the boating lifestyle the most rewarding, fulfilling and memorable experience possible. For more information, visit and

About NMMA: National Marine Manufacturers Association (NMMA) is the leading association representing the recreational boating industry in North America. NMMA member companies produce more than 80 percent of the boats, engines, trailers, accessories and gear used by boaters and anglers throughout the U.S. and Canada. The association is dedicated to industry growth through programs in public policy advocacy, market statistics and research, product quality assurance and promotion of the boating lifestyle. For more information, visit